Last updated on: 12/28/2024
This Privacy Policy demonstrates the commitment of Casarão Do Rosário Administração Hoteleira Ltda., trading as "HOTEL SOLAR DO ROSÁRIO", a private law legal entity, registered with the CNPJ under no. 26.680.856/0001-49, headquartered at Rua Getúlio Vargas, no. 260, Bairro do Rosário, in Ouro Preto/MG, CEP 35.400-000, to the protection of personal data, describing the processing of personal data in accordance with the laws in force, in particular with Law no. 13.709/2018, the General Personal Data Protection Law (LGPD), and resolutions published by the applicable National Data Protection Authority (ANPD) and their subsequent amendments.
HOTEL SOLAR DO ROSÁRIO may change this Privacy Policy at any time, and it is the responsibility of the data subject to check it whenever they visit the website.
1. TERMS AND DEFINITIONS
For a better understanding of this Policy, we must consider the descriptions of the definitions as detailed below:
a) Anonymization – use of reasonable technical means available at the time of processing, through which data loses the possibility of association, directly or indirectly, with an individual;
b) National Data Protection Authority (ANPD) – public administration body responsible for overseeing, implementing and monitoring compliance with the LGPD throughout the national territory;
c) Database – structured set of personal data, established in one or more locations, in electronic or physical support;
d) Blocking – temporary suspension of any processing operation, through storage of personal data or the database;
e) Customers – legal entities and individuals who purchase products and services from HOTEL SOLAR DO ROSÁRIO;
f) Consumers – legal entities and individuals who purchase products and services from HOTEL SOLAR DO ROSÁRIO;
g) Employees – individuals hired to join the staff of HOTEL SOLAR DO ROSÁRIO;
h) Consent – free, informed and unequivocal expression by which the holder agrees to the processing of his/her personal data for a specific purpose;
i) Controller – natural or legal person, under public or private law, responsible for decisions regarding the processing of personal data;
j) Cookies – These are data obtained from Internet files that temporarily store what the Customer is visiting on the network, and may be obtained by the HOTEL SOLAR DO ROSÁRIO Website and that allow HOTEL SOLAR DO ROSÁRIO to track the sections visited, the frequency and duration of visits, and also provide automatic logins, personalization features, for example;
k) Personal Data – information related to an identified or identifiable natural person;
l) Sensitive Personal Data – personal data about racial or ethnic origin, religious beliefs, political opinions, membership in a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person;
m) Deletion – deletion of personal data or a set of personal data stored in a database, regardless of the procedure used;
n) Purpose – reason for processing the personal data of the holder;
o) Privacy Incident – any accidental or unlawful situations that result in the destruction, loss, alteration, improper access, unlawful or inadequate processing of Personal Data;
p) IP – Internet Protocol, or internet protocol capable of identifying the equipment used to connect to the HOTEL SOLAR DO ROSÁRIO website;
q) General Personal Data Protection Law (LGPD) – Law No. 13.709/2018 and its subsequent amendments and regulations, which provides for the processing of personal data of natural persons, regardless of the means, by a natural person or legal entity under public or private law, with the purpose of protecting the fundamental rights of freedom and privacy and the free development of the natural person's personality;
r) Operator – natural or legal person, under public or private law, who processes personal data on behalf of the controller;
s) SMS – Service that allows sending text messages, usually short, to cell phones;
t) Holder – natural person to whom the personal data that are subject to processing refer. The holder may be, for example, a customer of HOTEL SOLAR DO ROSÁRIO, a consumer, among others;
u) Processing – any operation carried out with personal data, such as those related to collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer, dissemination or extraction;
v) International Transfer of Personal Data – transfer of personal data to a foreign country or international organization of which Brazil is a member; and
w) Shared Use of Personal Data – communication, dissemination, international transfer, interconnection of personal data or shared processing of personal databases by public bodies and entities in compliance with their legal powers, or between these and private entities, reciprocally, with specific authorization, for one or more processing modalities permitted by these public entities, or between private entities.
2. HOLDERS OF PERSONAL DATA
HOTEL SOLAR DO ROSÁRIO processes the personal data of: (i) visitors to our website and our facilities; (ii) our customers; (iii) consumers of our services; (iv) our suppliers, business partners and service providers.
Suppliers and service providers may include people from different countries in which HOTEL SOLAR DO ROSÁRIO operates.
3. PERSONAL DATA PROCESSED BY HOTEL SOLAR DO ROSÁRIO
The personal data processed by HOTEL SOLAR DO ROSÁRIO are:
a) personal identification data, such as full name, marital status and documents (identity card [RG] and CPF);
b) image, such as photo or video;
c) personal contact data, such as email address, cell phone number and full address (street/avenue, zip code, neighborhood, city, state);
d) financial data, such as bank account number and credit card details; and
e) digital behavior data, such as IP address, cookies, geolocation, browser used, date and time of access and user access log to the website in the Guest area.
4. COOKIES
Cookies are small text files that are saved on the user's computer hard drive when they visit a website. At HOTEL SOLAR DO ROSÁRIO we may use equivalent techniques, such as identification pixels, web beacons, etc. and for the sake of consistency, all of these techniques combined will be referred to herein as “cookies”.
Cookies set by the website owner are called “first party or first party cookies”. Those set by parties other than the website owner are called “third party cookies”. Third party cookies enable features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The providers of these third party cookies can recognise your computer when you revisit the website in question and when you visit other websites.
a) WHY COOKIES ARE USED
Cookies can be used for a number of different purposes, such as indicating, for example, that you have visited our website before and to identify which website content you are most interested in. Cookies can also improve your online experience by storing your preferences when you visit our website.
The specific types of first party and third party cookies set on our website and their purposes are set out below.
b) THIRD PARTY COOKIES
Third parties (external to HOTEL SOLAR DO ROSÁRIO) may save cookies on your computer during your visit to the website. These indirect cookies are similar to direct cookies, but come from a different domain (internet address) than that of HOTEL SOLAR DO ROSÁRIO.
HOTEL SOLAR DO ROSÁRIO is not responsible for the use of third party cookies and the privacy policy they practice. Third parties have their own policies for the collection, use, sharing and any type of processing of personal data related to their services, including cookies, and they are responsible for the proper maintenance of personal data. HOTEL SOLAR DO ROSÁRIO, therefore, recommends that you read the respective policies of these third parties.
This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit, so that we can continue to produce engaging content. For more information about Google Analytics cookies, please see the official Google Analytics page.
The specific types of cookies used on the HOTEL SOLAR DO ROSÁRIO website and their purposes are described below.
c) TYPES OF COOKIES
i) Necessary
These cookies are necessary for the HOTEL SOLAR DO ROSÁRIO website to function and cannot be switched off in our systems. They are usually only set in response to user actions such as service adjustments (for example, choosing privacy preferences, logging in or completing forms). You can set your browser to block or alert you about these cookies, but parts of the website may not function correctly.
The HOTEL SOLAR DO ROSÁRIO website uses necessary cookies to:
a) remember the products and/or services that you have added to your shopping cart during online shopping;
b) remember the information and personal data that you have entered on various pages during payments, so that you do not have to enter all your data repeatedly;
c) save user preferences, such as language, location, the number of search results to display, etc.;
d) save settings for an optimized video display, such as the size of the buffer and details of your screen resolution;
e) read your browser settings so that we can display our website in a way that is optimized for your screen;
f) locate improper use of our website and services, for example by recording several unsuccessful attempts to log in;
g) load the website uniformly so that it remains accessible;
h) offer the option to remember your login details so that you do not have to enter them each time you access it;
i) enable you to enter information on our website.
ii) Performance
Cookies that allow us to count visits and traffic sources, in order to measure and improve the performance of the website. All information collected by this type of cookie is anonymous. These performance cookies are used to:
a) record the number of visitors to our website pages;
b) record the time each visitor spends on these pages;
c) determine the order in which a user views the various pages of the HOTEL SOLAR DO ROSÁRIO website;
d) assess which parts of the HOTEL SOLAR DO ROSÁRIO website need improvement; and
e) optimize the HOTEL SOLAR DO ROSÁRIO website.
iii) Functionality
Cookies that allow the website to remember your choices, providing a personalized experience. They may be set by HOTEL SOLAR DO ROSÁRIO or by suppliers whose services we have added to the website. The user may restrict the execution of these cookies, but some or all of these functionalities may not work correctly.
To enable the implementation of these customizations, HOTEL SOLAR DO ROSÁRIO identifies the most likely interests based on the websites that the customer visits, in order to define a segmented profile. Based on interests, we adapt the content on the HOTEL SOLAR DO ROSÁRIO website to various groups of customers.
Third-party cookies used on our website can also be used to discover your interests in the same way. In this case, information about your current visit to the HOTEL SOLAR DO ROSÁRIO website can be combined with information from previous visits to websites other than ours.
iv) Advertising
These cookies can be used by these companies to build a profile of your interests and show you relevant advertisements on other websites. They work by uniquely identifying your browser and device. If the user does not allow these cookies, they will not enjoy personalized advertising on different websites.
The HOTEL SOLAR DO ROSÁRIO website will not display advertisements and, therefore, will not make use of this type of cookies.
d) Cookie Management
You may revoke your authorization regarding the use of cookies by accessing the settings of your preferred browser. However, we warn you that, depending on the settings used, certain features of our services may not work correctly, as well as information security aspects.
5. HOW HOTEL SOLAR DO ROSÁRIO OBTAINS PERSONAL DATA
HOTEL SOLAR DO ROSÁRIO may obtain personal data directly from the data subject or receive it from business partners.
The personal data obtained by HOTEL SOLAR DO ROSÁRIO are those strictly necessary to achieve the purposes described in this Policy. No more data is shared than those necessary for the strict fulfillment of the purposes described.
6. PURPOSES OF PROCESSING PERSONAL DATA
The processing of personal data by HOTEL SOLAR DO ROSÁRIO is carried out in compliance with the following purposes:
a) access controls to secure perimeters;
b) property security;
c) verify and authenticate the information registered in the Guest area on our website;
d) respond to support requests;
e) keep records updated for contact purposes by phone call, email, SMS or other means of communication;
f) provide services and products;
g) generate statistical analyses of the use of the website, products and services;
h) research and develop new products or services;
i) improve the website and its contents;
j) provide the owner with a good and easy browsing experience on the website;
k) maintain internal records for the purposes of complying with legal obligations, auditing, accounting and other internal functions;
l) enrich the databases of HOTEL SOLAR DO ROSÁRIO, adding information obtained from commercial partners when necessary, to establish or maintain contact about the products and services of the website, in order to indicate products and services of HOTEL SOLAR DO ROSÁRIO itself or of commercial partners;
m) communicate about news, products, services, features, contents, promotions, news and events of HOTEL SOLAR DO ROSÁRIO and commercial partners;
n) execute marketing and advertising campaigns;
o) operate, evaluate and improve the products and services of HOTEL SOLAR DO ROSÁRIO;
p) analyze market research data;
q) hire suppliers, business partners and outsourced service providers;
r) make and receive payments;
s) analyze and release credit;
t) monitor and control HOTEL SOLAR DO ROSÁRIO operations;
u) register users and perform maintenance on HOTEL SOLAR DO ROSÁRIO's internal systems and IT assets;
v) prepare contracts, terms, agreements and other documents;
w) comply with legal and/or regulatory obligations;
x) comply with court and/or administrative orders;
y) comply with contractual obligations with users;
z) implement and maintain technical and organizational security measures, audits and internal investigations and/or verifications of possible conflicts of interest;
aa) respond to requests from personal data holders;
bb) communicate about changes in the applicable Policies or Terms of Use, if necessary; and
cc) identify and prevent fraud or other illegal activities.
7. HOW HOTEL SOLAR DO ROSÁRIO PROCESSES PERSONAL DATA
Personal data is processed for the time necessary to achieve the purposes described above, in compliance with strict confidentiality and security standards. HOTEL SOLAR DO ROSÁRIO adopts technical and organizational measures to protect this personal data, including its deletion when the purpose is achieved or after the expiration of the established retention period.
The processing of your personal data may occur through international transfer to business partners operating in Brazil or abroad. HOTEL SOLAR DO ROSÁRIO ensures that its business partners, suppliers and third-party service providers, when operators of personal data, adopt technical and organizational measures to protect personal data required by the LGPD.
8. RIGHTS OF THE HOLDER OF PERSONAL DATA
The rights of the holder of personal data are:
a) to confirm the existence of processing of their personal data;
b) to access their personal data;
c) correct your incomplete, inaccurate or outdated personal data;
d) anonymize, block or delete your unnecessary, excessive or processed personal data in non-compliance with the LGPD;
e) transfer your personal data to another service or product provider, upon express request;
f) delete your personal data processed with your consent, respecting the purposes described in this Privacy Policy;
g) be informed about which processing agents HOTEL SOLAR DO ROSÁRIO shared your personal data with;
h) be informed about the possibility of not providing your consent and the consequences of this refusal;
i) revoke your consent; and
j) have the automated decisions involving the processing of your personal data reviewed.
The rights of the holders may be exercised upon their request or by their legal representative to HOTEL SOLAR DO ROSÁRIO by email comercial@hotelsolardorosario.